VIP Accelerate – 1:1 Coaching Program Service Agreement
This Service Agreement ("Agreement") is made between Jana Gokalp ("Coach") and the participant ("Client") for participation in the VIP Accelerate 1:1 coaching program ("Program").
By enrolling in the Program, you agree to the terms outlined below.
Program Overview
VIP Accelerate is a private coaching program designed for women seeking fully personalised support around sustainable fat loss, hormone balance and emotional wellbeing. The program includes:
- One (1) x 90-minute Intake Session
- Five (5) x 45-minute Follow-On Sessions (via Zoom or video platform)
- Flexible scheduling at the client’s own pace
- Customised access to the Coach’s Online Learning Library
- Discounted membership access to the THRIVE post-program community
Program Duration & Access
Sessions must be completed within 4 months of the Intake Session unless otherwise agreed in writing. Access to online materials and lifetime THRIVE discount is granted upon enrollment and continues for 365 days post-final session.
Client Commitment
By joining this Program, you agree to:
- Attend sessions as scheduled or provide at least 24 hours' notice to reschedule. Otherwise the session will be counted as “taken”.
- Engage in the coaching process with honesty, openness and readiness to grow
- Complete agreed-upon practices or reflections between sessions
- Communicate any challenges, needs or feedback with the Coach
Coach Commitment
The Coach agrees to:
- Provide professional, compassionate, and tailored coaching support
- Customise tools and resources to your personal needs and learning style
- Maintain ethical boundaries and client confidentiality
- Offer a safe, respectful, and judgment-free space
Refund Policy
Due to the personal nature of 1:1 coaching and access to digital resources:
- No refunds will be issued once the program begins
- If you are unsure about your readiness to commit, please contact the Coach before enrolling
- In rare, documented emergencies, a partial deferment may be offered at the Coach’s discretion
Results Disclaimer
Your results are influenced by your consistency, mindset, and health status. While this Program offers a personalised and evidence-informed approach, the Coach does not guarantee specific outcomes. Coaching is a collaborative process, and your active participation is essential.
Health Disclaimer
This Program is for educational and personal development purposes only. It is not a substitute for medical advice or mental health therapy. You agree to consult with your physician before making any changes to your diet, medications, exercise, or supplements. The Coach is not a licensed medical professional.
Payment Terms
Full payment is due upon enrollment unless a written payment plan is arranged. If a payment plan is agreed:
- All scheduled payments must be completed in full
- Missed or late payments may result in suspension of sessions until resolved
Confidentiality
All personal information shared in coaching sessions will be kept strictly confidential. The Coach will not share or disclose any content from sessions without explicit permission, unless legally required to do so (e.g., in cases of harm or danger).
Intellectual Property
All Program materials (digital resources, PDFs, videos, worksheets) are the intellectual property of the Coach and may not be copied, shared, or repurposed without written consent.
Termination Clause
The Coach reserves the right to terminate this Agreement without refund if:
- The Client breaches the terms of respectful communication, payment, or confidentiality
- The Coach determines that the Client’s needs exceed the scope of the Program
Contact & Support
For scheduling, support, or administrative questions, please contact [email protected]. The Coach’s office hours and communication expectations will be provided at the start of the Program.